Cayman Compass: Customer Service Focus of Dart Training

July 19, 2016Media Clippings

By staff, Cayman Compass

Dart Realty (Cayman) Ltd. has introduced a new customer service training program for all public-facing positions in Camana Bay, including its security, janitorial and facilities team members, the company said in a press release.

As team members’ roles often include working in the Town Centre’s public spaces, with frequent interaction with the public, the training focuses on ensuring that all visitors receive a helpful and warm welcome.

“Nearly all who attended these sessions told us how often they are stopped and asked for directions or asked questions while working in Camana Bay,” said the program’s creator and co-facilitator, Anya Edun, who works as the training manager for Active Capital Ltd.

“These team members wear Camana Bay shirts and are clearly identified as our representatives, so we wanted to ensure they felt equipped and confident with the skills needed to help all of our guests.”

The program offers a session focused on key components of customer service, including non-verbal communication and best practices for handling guest inquiries, and an elective session in English as a Second Language (ESL) training. Ms. Edun reached out to Julia Martins of High Achievement Academy to facilitate the ESL portion of the training, and was assisted in the remainder of the training by Rosa DaCosta, senior learning and development coordinator at Dart Enterprises.

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